Delivery and Shipping Policy
At The Boot Spot, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines how we handle deliveries within the United Kingdom.
Shipping Coverage
We currently only offer shipping within the United Kingdom for purchases on the website.
If you require international shipping, please contact us on Instagram - @thebootspot.
Duties, Customs and taxes
Import duties, custom charges and taxes for international shipments may be liable to be paid upon arrival in your country. Please familiarise yourself with these potential costs before placing an order with The Boot Spot.
If you refuse to pay duties and taxes or items are returned following customs, the customer will be liable for costs. The cost of the initial shipping will not be refunded.
All other terms outlined in this policy are applicable with international shipping.
Shipping Carrier
All UK orders are shipped via Royal Mail using tracked services, depending on the option selected at checkout.
Processing Times
Orders are typically processed and dispatched within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Times
Standard Delivery: 2–4 business days after dispatch.
Royal Mail Tracked 24: 1–2 business days after dispatch.
Royal Mail Tracked 48: 2-4 business days after dispatch.
Other Delivery Services (Special Delivery or other Couriers): Other delivery services may be available, please contact us for more information.
Please note that delivery times are estimates and may vary due to service delays or high-volume periods.
Shipping Costs
Shipping costs are calculated at checkout based on items within your order and the shipping service selected.
We occasionally offer free shipping promotions, which will be clearly displayed on the site when available.
Order Tracking
If you choose a tracked service, a Royal Mail tracking number will be provided once your order is dispatched. You can track your parcel at https://www.royalmail.com/track-your-item.
Missed, Delayed or Damaged Deliveries
If you have not received your order within 7 business days after dispatch, please:
Check your tracking number (if available)
Contact Royal Mail or your local delivery office
Contact us so we can try and assist further
We are not responsible for delays caused by Royal Mail or other couriers, weather conditions, or incorrect address information provided at checkout.
Any lost or stolen items during transit are the responsibility of the courier and compensation may be available. We cannot be held liable for any lost or stolen items after dispatch.
Any damaged items or parcels during transit are the responsibility of the courier and compensation may be available, this will be dependent on the couriers T&C’s. We cannot be held liable for any damages after dispatch.
Address Accuracy
Please ensure your shipping address is entered correctly during checkout. We cannot be held responsible for packages lost due to incorrect or incomplete address details.
Contact Us
For shipping questions or concerns, contact us via email or on Instagram.